Refund and Return Policy for "Riella-Rae's" Website

 

Introduction

At "Riella-Rae's", we strive to provide our customers with high-quality products and exceptional customer service. However, we understand that there may be circumstances where a customer may wish to return a product for a refund or exchange. This Refund and Return Policy outlines the process for returns and refunds.

 

Eligibility for Refunds or Returns

Customers may return a product for a refund or exchange under the following conditions:

 

If the product received is damaged or defective, we will provide a full refund or replacement.

If the customer is not satisfied with the product, they can return it within 14 days of receiving it for a full refund, provided that the product is in its original condition and packaging.

Process for Refunds or Returns

To initiate a return or request a refund, the customer must contact Riella-Rae's customer service at info@riellaraes.com

The customer service representative will provide instructions on how to proceed with the return or refund.

 

Shipping Costs

Shipping costs for returned products will be borne by the customer, unless the product is damaged or defective.

 

Refunds

Refunds will be processed as soon as possible and typically within 7-10 business days of receiving the returned product. Refunds will be made to the original payment method.

 

Limitation of Liability

Riella-Rae's will not be liable for any damages arising from the return or refund of a product. This includes, but is not limited to, direct, indirect, incidental, or consequential damages.

 

Contact Information

For any questions or concerns regarding this Refund and Return Policy, please contact us at info@riellaraes.com 

 

Last Updated: 04/01/2025